Confidence That Lasts Forever
A diamond’s brilliance should last a lifetime — and so should your confidence in it.
Every piece from Melisande Diamonds is crafted to endure the test of time, backed by our Lifetime Warranty that ensures lasting beauty, durability, and peace of mind.
Our Promise to You
At Melisande Diamonds, we don’t just sell jewelry — we build legacies.
That’s why every Moissanite or Diamond jewelry piece is covered by a comprehensive Lifetime Warranty, protecting your investment against manufacturing defects, setting issues, and craftsmanship faults.
Your jewelry is an everlasting symbol of love, and we’re committed to ensuring it stays as stunning as the day you first wore it.
What the Lifetime Warranty Covers
We stand by our craftsmanship. Your Melisande Diamonds purchase is guaranteed to be free from manufacturing defects in materials or workmanship for life.
Our warranty covers:
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Loose or fallen stones due to manufacturing faults
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Prong or setting defects caused by workmanship issues
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Structural defects such as cracks in the mount or soldering flaws
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Stone brilliance loss due to internal craftsmanship issues
If a defect is confirmed, we will repair, replace, or remake your jewelry free of charge.
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What Is Not Covered
Our Lifetime Warranty does not cover damage caused by accidents, misuse, neglect, or normal wear and tear.
This includes:
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Loss or theft
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Scratches, dents, or discoloration from everyday wear
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Damage caused by improper cleaning agents or chemicals
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Alterations or repairs performed by third parties
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Resizing or stone replacement not authorized by Melisande Diamonds
We want your jewelry to last forever — that’s why we strongly recommend professional maintenance through our service centers.
How to Make a Warranty Claim
Making a claim is simple and transparent:
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Contact our customer service team via support@melisandediamonds.com with your order number and clear photos of the issue.
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Our specialists will review and assess the claim within 3–5 business days.
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If eligible, you will receive free repair or replacement instructions.
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For international clients, shipping and handling fees may apply.
Every piece returned to our atelier is carefully inspected and restored by our expert jewelers.
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Lifetime Warranty for Moissanite Jewelry
Our Moissanite stones come with a Lifetime Brilliance Guarantee.
We promise that your Moissanite will never lose its sparkle, cloud, or discolor under normal wear.
If any loss of brilliance occurs, we’ll replace your stone free of charge.
This makes every Melisande Moissanite piece not only stunning but also a smart, ethical, and lasting investment.
Diamond Jewelry Warranty
All Melisande Diamonds are ethically sourced and hand-set by master artisans.
Our Diamond Jewelry Warranty ensures:
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Permanent protection against craftsmanship faults
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Secure settings and prong stability
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Lifetime polishing and cleaning service (upon request)
We also offer optional annual maintenance packages for inspection, cleaning, and professional tightening — recommended for engagement and wedding rings.
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Care and Maintenance Obligations
To maintain your warranty coverage, please:
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Avoid exposure to chemicals, chlorine, and extreme heat.
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Have your jewelry professionally inspected once a year.
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Store jewelry in a soft-lined box or pouch to prevent scratches.
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Use only gentle cleaning methods recommended by Melisande Diamonds.
Your cooperation helps us protect the integrity of your jewelry for decades to come.
Free Lifetime Cleaning & Inspection Service
As part of our commitment, we offer complimentary lifetime cleaning and inspection services for all Melisande jewelry.
This includes:
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Ultrasonic deep cleaning
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Stone tightening
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Metal polishing and plating touch-up
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Inspection for wear, cracks, or loose stones
You may request this service once per year, free of charge.
Extended Coverage Options
In addition to our standard warranty, you may purchase Extended Protection Plans that cover accidental damage, resizing, or re-plating services.
These plans ensure total peace of mind — especially for everyday wear pieces like engagement rings, tennis bracelets, and earrings.
Lifetime Warranty Activation
Your warranty is automatically activated upon purchase.
To ensure smooth service, please retain your authenticity certificate and proof of purchase.
Each Melisande Diamonds product is registered under your name, guaranteeing lifetime coverage worldwide.
Our Commitment — Forever Means Forever
At Melisande Diamonds, we don’t believe in fine print — only fine craftsmanship.
Our Lifetime Warranty represents a promise that every piece is designed to last a lifetime of love, memory, and elegance.
When you choose Melisande, you’re not just buying jewelry — you’re choosing confidence, integrity, and artistry that endures forever.